Support Services

IT Group International is committed to providing the highest quality of Customer Support. 

As reflected in our Company Values & Mission Statement, we care about our Customers and are pro-active in responding to calls logs logged with our Support Centre. This means that feedback from our Customers is positive.

We are proud that the majority of calls logged are resolved within the Service Level Agreement in place with our Customers.

"We are suitably impressed with IT Group's responsiveness and ability to meet our sometimes demanding requirements.  I would not hesitate to recommend them to any other company seeking both hardware and networking support, as well as software development."

Chris Pegg, Managing Director of Grainger Building Services

“We had long lead times with development and issue resolution with our previous NAV partner. Upon moving to IT Group International, the service levels have improved massively on support.”

Chris Rogan, Stobbarts Limited