Support and Training

IT Group are committed to the highest possible standards of support:-

Our customers are our most important asset. We are committed to providing the highest quality of customer support to our customer base.

The feedback we receive from our new and existing customers illustrates this effectively, in addition to the fact that the majority of calls logged are resolved within the Service Level Agreement in place with our customers.

"We are suitably impressed with IT Group's responsiveness and ability to meet our sometimes demanding requirements. I would not hesitate to recommend them to any other company seeking both hardware and networking support, as well as software development." Chris Pegg, Managing Director of Grainger Building Services

“We had long lead times with development and issue resolution with our previous NAV partner. Upon moving to IT Group International, the service levels have improved massively on support.” Chris Rogan, Stobbarts Limited

"Since signing with IT Group life has been a lot easier. The whole process, thus far, has been simple and the staff always return calls and emails and are the most helpful support team I have ever dealt with. I am really looking forward to implementing the new system and working with IT Group further." Chi'Na Brew, Accountant, Auldyn Construction Ltd